You can email us at info@julie-melbourne.com where our customer service team will be happy to help you with whatever you need!

Yes we ship worldwide.

For the orders placed in Australia and New Zealand we offer free shipping.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Yes! You can cancel your order within 1 hour of placing it.

To cancel, email us at info@julie-melbourne.com as soon as possible.

Orders that have already shipped cannot be canceled.

We aim for a 8-12 business day delivery.

To return please contact us at info@julie-melbourne.com

Please contact us on info@julie-melbourne.com if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

All prices are in AUD.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.